Refund Policy

1. Digital Product Nature

All antivirus products sold on NetworkproAV solution are digital license keys delivered electronically to your registered email address.
Once a license key is delivered and activated, it is non-returnable and non-refundable due to its digital nature and licensing restrictions.

2. Eligibility for Refund

Refunds will only be considered under the following conditions:

• You received an invalid or non-working product key that cannot be activated.
• You were charged twice for the same product.
• You received a different product from what you ordered.

To be eligible, you must contact our support team within 7 days of purchase and provide:

• Order ID or invoice number
• Email address used for purchase
• Screenshot or error message showing activation failure

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• The product key has already been successfully activated.
• The issue is related to incompatibility with your system (please review system requirements before purchase).
• Change of mind or accidental purchase.
• Delay in email delivery due to spam filtering or incorrect email input.
• The product was purchased from a third-party platform instead of our official website.

4. Refund Process

Once your refund request is verified and approved:

• A refund will be processed within 5–7 business days.
• The amount will be credited to your original payment method.
• You will receive an email confirmation once the refund is issued.

5. Replacement Option

In cases of activation failure or invalid key, we may first attempt to replace the defective key with a new valid one before issuing a refund.
Our goal is to ensure you receive a working product as quickly as possible.

6. Contact for Refunds

If you believe you are eligible for a refund, please contact us via:
📧 Email: support@networkproavsolution.com

🌐 Website: www.networkproavsolution.com

☎️ 1- (888) -656-8534

🌐 Website Chat: Available during business hour

Include your order details and a clear description of the issue to help us resolve it quickly.

7. Agreement

By purchasing any digital antivirus product from NetworkproAV solution, you acknowledge that you have read, understood, and agreed to this Refund Policy.