Refund Policy

At NetworkproAV Solution, we offer a full refund within 30 days of purchase on any software license key that has not been activated or viewed. If you experience a technical issue our support team cannot resolve, we will provide either a replacement key or a full refund. By purchasing from our website, you agree to the terms outlined in this policy.

1. Nature of Our Products

All products sold by NetworkproAV Solution are digital software license keys for antivirus and cybersecurity products. These are delivered electronically via email.We strongly recommend downloading and testing the free trial of any software before completing your purchase.

Due to the nature of digital products, Refunds are granted on software product/license keys that have not been viewed or activated.once a product/license key has been activated, it cannot be returned.

2. Eligibility for Refunds

You are eligible for a full refund if:

• (a) Your license key was not delivered within the expected timeframe.
• (b) Your key is invalid or non-functional and our team cannot resolve or replace it.
• (c) You made an accidental duplicate purchase.
• (d) The keyhas NOT been activated or used and you request a refund within 30 days of purchase.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

• The license key has already been activated and is functioning correctly;.
• The request is made more than 30 days after the purchase date; or the system does not meet the software requirements listed on the product page.

We encourage customers to review compatibility before purchasing.

4. Refund Request Process

To request a refund, please contact our support team with the following information:

• Order Number / Transaction ID
• Product Name
• A description of the issue.

Refund requests can be submitted via:

📧 support@networkproavsolution.com

Our team will review your request and respond within 2–3 business days.

5. Refund Processing

If a refund request is approved, the refund will be processed to the original payment method used during the purchase.

Please allow 5–7 business days for the refunded amount to appear in your account, depending on your payment provider.

6. Technical Support Before Refund

If you experience activation or installation issues, please contact our technical support team before requesting a refund. In many cases, issues can be resolved quickly and a replacement key can be issued at no charge.

7. Policy Changes

NetworkproAV Solution reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have questions about this Refund Policy or need assistance with your order, please contact us:

NetworkproAV Solution
📧 support@networkproavsolution.com
🌐 www.networkproavsolution.com
📞 +1 (855) 552-4930