Support
At Mac Fee Antivirus, we are committed to providing reliable and efficient support to ensure your cybersecurity needs are met. This Support Policy outlines the assistance we offer, response times, and how you can reach us.
1. Support Services Offered
We provide the following support for Mac Fee Antivirus users:
A. Technical Support
- Installation & setup assistance
- Virus/malware removal guidance
- Troubleshooting software errors
- Compatibility issues with macOS
B. Account & Billing Support
- Subscription & license key issues
- Payment & refund inquiries
- Account recovery
C. General Assistance
- Feature explanations
- Update & upgrade guidance
- Best security practices
2. How to Contact Support
A. Support Channels
📧 Email: [support@networkproavsolution.com]
📞 Phone: [+1-XXX-XXX-XXXX] (Business hours: [9 AM – 5 PM EST, Mon-Fri])
💬 Live Chat: Available on our [official website]
🆘 Help Center: [FAQ & Knowledge Base Link]
B. Required Information
For faster resolution, provide:
- Your license key (if applicable)
- Mac model & OS version
- A detailed description of the issue
- Screenshots/error messages (if possible)
3. Support Response Times
| Issue Severity | Response Time |
|---|---|
| Critical (e.g., malware attack, software crash) | < 24 hours |
| High (e.g., scan errors, update failures) | 24–48 hours |
| General (e.g., setup questions, billing) | 48–72 hours |
Note: Response times may vary during peak periods.
4. What Support Does NOT Cover
- Hardware-related issues (e.g., Mac hardware failures)
- Third-party software conflicts (unless directly related to Mac Fee Antivirus)
- Outdated macOS versions (we support the latest & recent macOS releases)
5. Self-Help Resources
Before contacting support, check:
🔹 [Knowledge Base] (step-by-step guides)
🔹 [Video Tutorials] (installation & troubleshooting)
🔹 [Community Forum] (user discussions & solutions)
6. Feedback & Complaints
We strive for excellent service. If unsatisfied, escalate to:
📩 [escalations@networkproavsolution.com]
We aim to resolve complaints within 5 business days.
7. Policy Updates
This Support Policy may be revised periodically. Check our website for the latest version.
Thank you for choosing Mac Fee Antivirus! 🛡️
We’re here to keep your Mac safe and secure.