Refund Policy

At Mac Fee Antivirus, we strive to ensure customer satisfaction with our products and services. If you are not completely satisfied with your purchase, you may be eligible for a refund under the terms outlined in this policy.

1. Eligibility for Refunds

A. Standard Refund Conditions

✅ 30-Day Money-Back Guarantee

• Refunds are available within 30 days of purchase.
• Applies to first-time subscriptions only (not renewal purchases).
• Must submit a refund request via [support@networkproavsolution.com].

B. Non-Refundable Cases

❌ No refunds will be issued for:

• Renewals or auto-renewal subscriptions (unless canceled before renewal).
• Products purchased through third-party vendors (contact seller directly).
• Licenses activated and used beyond 30 days.
• Refund requests due to failure to meet system requirements (check before purchase).

2. How to Request a Refund

Step 1: Contact Support

📧 Email: [refunds@networkproavsolution.com]
📝 Include:

• Order/transaction ID
• Reason for refund
• Proof of purchase (receipt/invoice)

Step 2: Verification & Processing

• Our team will review within 3–5 business days.
• If approved, refunds are issued via the original payment method.
• Processing may take 5–10 business days (varies by bank/payment provider).

3. Subscription Cancellations

• You may cancel auto-renewal anytime before the next billing cycle.
• Canceling does not trigger an automatic refund (must request separately).
• Go to [Account Settings] or contact support to cancel.

4. Chargeback Policy

⚠️ Filing a chargeback instead of requesting a refund may result in:

• Automatic license deactivation.
• Blacklisting from future purchases.
• Always contact us first to resolve issues.

5. Exceptions & Disputes

• Refund eligibility is at Mac Fee Antivirus’s sole discretion.
• If denied, we will provide a detailed explanation.
• For unresolved disputes, contact: [escalations@networkproavsolution.com].

6. Policy Changes

We reserve the right to modify this policy. Check our website for updates.

Thank you for trusting Mac Fee Antivirus!
We value your business and are committed to fair and transparent refund practices.